Privacy Policy

Juno House is committed to protecting your privacy. We collect and use personal information to provide our services, respond to enquiries, and improve your experience. We handle all data in line with the Australian Privacy Principles. By using our website, you agree to our data practices. For more information, please read our full Privacy Policy or contact us at hello@junohouse.com.au.

Privacy Policy

Effective Date:15th January 2025 

Juno House (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website https://junohouse.com.au or interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Age or date of birth
  • Nationality or visa status (if applying as a resident)
  • Residential address
  • Occupation (e.g., student or professional)
  • Information submitted through forms (e.g. expressions of interest, bookings)
  • Payment or billing details (if you make a reservation)
  • IP address and browser type
  • Website usage data via cookies and analytics tools

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you fill out forms or contact us via email, phone or our website
  • Automatically through your interactions with our website (cookies, usage tracking)
  • From third-party services (e.g., booking platforms, social media if you connect with us)

3. Why We Collect Your Information

We collect your information to:

  • Provide and manage accommodation and related services
  • Respond to inquiries or requests
  • Process reservations, payments, or applications
  • Send marketing communications (with your consent)
  • Improve our website and user experience
  • Comply with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our trusted service providers and contractors (e.g. CRM systems, payment processors)
  • Government or regulatory authorities where required by law
  • Third parties involved in the delivery of services (e.g. maintenance or support providers)
  • Partners and affiliates with your consent

All third parties are required to handle your information in accordance with this Privacy Policy and applicable laws.

5. Marketing Communications

You may receive marketing updates from Juno House via email or SMS if you have provided consent. You can opt-out at any time by:

  • Clicking the “unsubscribe” link in marketing emails
  • Contacting us directly at hello@junohouse.com.au

6. Cookies and Website Analytics

Our website uses cookies and analytics tools (e.g., Google Analytics) to understand how visitors use our site and to improve performance. Cookies may collect data such as your IP address, browser type, pages visited, and session duration.

You may disable cookies through your browser settings, although some website functions may not work as intended.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes the use of secure servers, firewalls, and data encryption where appropriate.

However, no data transmission over the internet is guaranteed to be 100% secure.

8. Accessing and Updating Your Information

You have the right to access and correct your personal information. To make a request, contact us at:

Email: hello@junohouse.com.au

Postal Address: 24 Mount Street, Perth WA 6000, Australia

We may require identity verification before processing your request.

9. International Data Transfers

Some of our service providers may be located outside Australia (e.g., cloud hosting providers). Where this occurs, we ensure these entities comply with similar privacy standards as those required under Australian law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us:

Email: hello@junohouse.com.au
Address: 24 Mount Street, Perth WA 6000, Australia